Terms and Conditions

When you booking with us, you must  pay £20 deposit  to secure the booking. This deposit is non-refundable. The remaining amount is to be paid when you deliver your pet/s.​

 

If a cancellation is made within 7 days (inclusive) of the first day of boarding, 50% of the full payment is still due to Hutch. This also includes if the client fails to let Hutch know that they will no longer be needing boarding services.

 

If your collection is delayed, and we can accommodate your pet/s, any extra nights are charged at the normal daily rate. If we cannot accommodate for extra days, you will need to organise somebody else to collect your pet/s.

 

We do not refund for 'unused' days if you collect your pet early.

 

If you don't collect your pet/s within 7 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender your pets to a rehoming service.

 

All rabbits must be fully vaccinated against the two annual vaccinations and owners must bring an up-to-date vaccination record with them. If you have misplaced this, please visit your vet prior to your arrival to collect a new one (as rabbits will not be taken in without this).

 

All animals will be given a health check by us on arrival. Any animals showing signs of injury or illness may not be permitted to stay with us. This includes a wet or dirty bottom, fleas/mites, pain symptoms and lethargy. If we are unable to board your pet because they are showing these symptoms, then 50% of your balance is still due.

 

Hutch accepts no responsibility in the unlikely event that your pet/s become ill, injured or even pass away during their time with us.

 

Should your pet/s become ill whilst staying with us, we will take them for an appointment at our vets (Abbey Vets) or your vet stated above if it is local to us. The animal’s owners (stated above) are liable to pay any vet fees in full on collection.